Shipping & Returns Policy

MOTU VITA SHIPPING POLICY

  • Standard Shipping: Calculated at Checkout

  • Free Shipping: Enjoy FREE SHIPPING on orders above $100 AUD (AUSTRALIA ONLY + Exclusions apply - including heavy and bulky items)

  • Signature on Delivery: All orders are dispatched with a requirement for signature upon delivery. If you wish to modify this preference, please inform us.

If you have any shipping queries, feel free to call us at +61 04 9963 3359  or email at info@motuvita.com.au

MOTU VITA RETURN POLICY

100-Day Return Window:

You have 100 days from your purchase date to decide if you're satisfied with our product.

Conditions for Returns:

  • The product must be unworn, unused, and have all original tags attached.
  • The item should be in its undamaged branded shoebox.
  • Purchases should be from the last 100 days and made through the Motu Vita Australia website.

Note: We cannot process returns of shoes with dirty or scratched soles. Test the shoes on a carpet initially to avoid this.

Return Process:

  • Arrange your own courier for the return.
  • Products must be in their original condition & packaging.
  • Retain a copy of your return tracking number.
  • Ship to: 4/305 Bradman Avenue, Maroochydore Queensland 4558, Australia.

Sale Items:

Items bought during a sale or from our outlet can only be returned for store credit or exchanged for size/colour.

110% Store Credit:

Opt for a 110% store credit instead of a refund. E.g., for a $100 product, receive $110 in store credit for future purchases.

Exchanges:

Products can be exchanged, and any price difference will be adjusted accordingly.

Refunds:

  • Refunds are provided using the original payment method.
  • It takes 7-10 business days to process the refund upon receiving the return.

International Orders:

Please note that customs duties and taxes for non-Australian shipments are not refundable.

    Important:

    Returns that do not adhere to our policy may be refused. You may then be responsible for return shipping costs.

    For assistance with returns, contact us at +61 04 9963 3359 or email hello@motuvita.com